Privacy Policy

Abbey Fire Safety Ltd (company number 15621182) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://abbeyfiresafety.uk, use our services or engage with us in other ways. By accessing or using our services, you agree to this Privacy Policy. If you disagree with this policy, please do not use our services.

1. Information We Collect

We may collect the following types of information.

Personal Information:

• Name
• Email address
• Phone number
• Other personal details you provide.

Non-Personal Information:

• Referring URL
• Pages viewed and links clicked on our site.

Cookies and Tracking Technologies:

see section 10 for the cookies and browser storage this site uses. You can adjust your browser settings to refuse cookies, but some parts of our services may not function properly without them.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our services
• To communicate with you, including customer support, updates, and promotional content (with your consent)
• To detect, prevent, and address technical issues and security breaches
• To comply with legal obligations and resolve disputes.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

Service Providers:

We may share your information with trusted third-party vendors who assist us in operating our services, such as the customer relationship management (CRM) system that receives the details you submit through our quote and site survey forms.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymise it.

5. Your Rights and Choices

You may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can correct any inaccurate or incomplete personal information.
• Deletion: You can request the deletion of your personal data, subject to certain conditions.

To exercise these rights, please contact us at info@abbeyfiresafety.uk. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorised access, use, or disclosure. However, no data transmission or storage method is entirely secure, and we cannot guarantee the security of your data.

7. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the date at the top. We encourage you to review this policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@abbeyfiresafety.uk or call 01202 923333.

10. Cookies and Similar Technologies

This site sets the following cookies and browser storage items. We do not load any third-party analytics or advertising scripts.

• abbey-cookie-consent (local storage)

  Remembers your cookie choice (Accept all or Essential only) so we do not show the banner again. Essential. It stays in your browser's local storage until you clear it; it has no fixed expiry.

• __vibe_sid (cookie)

  An analytics session cookie set by our hosting platform on the published site. Our form tracking reads it so your form submission can be attributed to the same visit as the page views. Not essential. It lasts for the duration of your browsing session.

• CRM form tracking

  When you submit the quote form or the site survey form, the details you enter are sent to our CRM so we can reply. Essential to the form working. This happens only when you submit a form and is not stored on your device.

The CRM form tracking works whether you choose Accept all or Essential only. You can clear the local storage item at any time through your browser settings.